Lead the CX technology stack (Zendesk, Zapier, Sprout) for a 200+ person eco-friendly company. Own roadmap decisions, build automations and AI workflows, and manage one direct report. Stack includes Zendesk, Zapier, Sprout, and similar CX platforms.
Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!
We make eco-friendly products and donate 50% of our profits to provide clean water and help build toilets for the billions of people who lack proper access. So far, weâve contributed over $18 million AUD (roughly $12.5 million USD) to fund sanitation projects around the globe. Basically, weâre really good at doing good.
With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to make the biggest possible impact for people and the planet. Over the next couple of years, weâre hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.
As our Digital Experience Lead, youâll own how our Customer Experience teamâs technology actually works. Youâll hold the roadmap for a stack of CX tools â think Zendesk, Zapier, Sprout and a handful of others â and make the call on what stays, what goes, and what gets replaced. Youâll lead the build-out of automations and AI-powered workflows that take the busywork off our CX teamâs plate, partner closely with IT and Digital Product to land new tools properly, and lead and grow one direct report along the way. Weâre moving into a new phase of scaling up our internal processes to match our growth, and this role is central to making that happen â think less âmaintain what existsâ and more âfigure out how we do this better.â
If you worked here this past month here are some things you might have been involved in
You lead without needing to be told how
Youâve led a team before and youâre used to making the call yourself, not waiting to be pushed into it. When something needs a recommendation, you bring one â with the reasoning attached.
You speak fluent tech, without needing to write the codeYou donât need to be an engineer, but you understand technology well enough to pull apart a tool, weigh it against alternatives, and make a confident call on what we should actually be using. Hands-on time with tools like Zendesk, Sprout, Zapier, Kodif or similar CX platforms will help you hit the ground running.
You use AI as a toolkit, not a talking point
Youâre comfortable and confident using AI tools day to day, and you can see the practical ways they fit into automations and customer-facing workflows â not just the hype.
You give a crap
Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence â us too!
First off, as a certified B Corpâ˘, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 weâre in very good company with other exceptional B Corps around the world.
We also believe that helping to make the world a better place should be rewarded accordingly â thatâs why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right).
Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (95%) to work for Who Gives A Crap and, well, we couldnât be more proud of that.
If youâre still reading, we think thereâs a strong chance you might be our kind of person. Hereâs the thing, though â research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you donât check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger â and the stronger our team, the closer we are to delivering toilets and clean water for all.