100% remote; hybrid option in El Dorado Hills or Chicago
On-call
Owns on-call coverage, escalation and after-hours support
Stack
SCIM, SSO
TL;DR
Director of IT Operations at Keeper Security to lead the global corporate IT function, including IT infrastructure, end-user support, identity lifecycle, IT service management, business continuity, and vendor management. Responsibilities include a multi-year IT roadmap, IT operating budget, new-hire onboarding, change management, and SOC 2 and ISO 27001 control evidence. Tools and systems referenced include SSO, token-based authentication, managed DNS failover, endpoint management, virtual desktops, and SaaS platforms.
Keeper Security is hiring a Director of IT Operations to lead our global enterprise IT function. This role will oversee IT infrastructure, end-user support, identity lifecycle management, IT service management, business continuity, vendor relationships and IT operations for Keeper’s distributed workforce. This is a 100% remote position, with the opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help build the systems and processes that enable our global workforce to work securely and efficiently.
About Keeper
Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.
About the Job
This role will lead the strategy, operations and continuous improvement of Keeper’s corporate IT environment. The ideal candidate is an experienced IT leader who combines strong operational discipline with a customer-focused mindset and the ability to build scalable systems for a growing, distributed workforce.
The Director of IT Operations will be responsible for developing a multi-year IT roadmap, leading the IT Operations team, managing the IT operating budget and ensuring that employees have secure and reliable access to the tools and systems they need to be successful.
Responsibilities
Develop and execute a multi-year enterprise IT roadmap aligned with Keeper’s growth and business strategy
Operate with a “customer zero” mindset, ensuring Keeper’s internal IT environment reflects and validates our product philosophy
Lead global IT operations supporting a distributed, multi-site workforce and DevOps organization
Build, develop and lead the IT Operations team, including staffing, performance management and succession planning
Own the IT operating budget, forecasting, cost optimization, licensing and SaaS spend
Ensure secure and frictionless access to corporate systems, SaaS platforms and development environments in partnership with Network and Security Operations
Govern SaaS application onboarding, ownership, access permissions, integrations and decommissioning
Maintain accurate configuration management, asset inventory and full hardware and software asset lifecycle management
Establish and manage a multi-tiered IT support environment for a global employee population
Own the IT service management framework, including incident, request, problem and change management processes
Establish measurable service-level agreements and operational KPIs, with regular executive reporting
Oversee internal IT requests, end-user systems, asset management and daily IT operations
Own on-call coverage, escalation paths and after-hours support for critical IT services
Develop and maintain IT support documentation, knowledge base resources, procedures, playbooks and operational plans
Own the workforce identity lifecycle, including provisioning, deprovisioning, role-based access assignment and identity governance
Enforce token-based authentication and single sign-on across Keeper’s corporate systems
Ensure user access changes are processed according to approved policies and maintained in auditable records
Partner with Security Operations on periodic access reviews and remediation of excessive or orphaned accounts
Lead and support the new hire IT onboarding process, ensuring devices, accounts, access and software are ready before each employee’s start date
Define and maintain onboarding workflows, checklists and runbooks in partnership with Human Resources, People Operations and hiring managers
Oversee hardware procurement, imaging, asset assignment, shipping and remote setup support for new hires
Track onboarding service levels, employee satisfaction and time-to-productivity metrics
Own disaster recovery and business continuity planning for corporate and internal systems in partnership with DevOps
Plan, execute and report on failover testing, managed DNS failover and cross-region recovery exercises
Define and track recovery time objectives and recovery point objectives for IT-owned systems
Lead business continuity tabletop exercises and incorporate lessons learned into plans and runbooks
Communicate company-wide regarding system status, downtime and scheduled maintenance
Govern enterprise change management, including change calendars, maintenance windows and change freezes
Manage IT vendor relationships, service-level performance, contract renewals and third-party service delivery
Partner with Procurement and Security on vendor evaluations and third-party risk reviews, including FedRAMP and IL5 requirements where applicable
Support audit readiness and control evidence reporting for IT-owned controls
Maintain documented IT controls and evidence supporting SOC 2, ISO 27001 and related compliance frameworks
Drive operational maturity through IT automation, observability, reliability engineering and continuous process improvement
Requirements
10+ years of progressively responsible experience in IT leadership, enterprise infrastructure, end-user services and IT service management
Demonstrated experience leading global IT operations for a distributed or multi-site workforce
Experience building, managing and developing high-performing IT Operations or corporate IT teams
Experience managing IT budgets, vendor relationships, licensing and SaaS spend
Strong working knowledge of identity and access management, including SSO, SCIM provisioning, token-based authentication and role-based access controls
Experience with IT service management platforms, configuration management and IT asset management
Experience leading or supporting IT onboarding and offboarding for a growing, distributed workforce
Proven experience designing, testing and managing disaster recovery and business continuity programs, including cloud failover
Experience establishing IT service-level agreements, operational KPIs and executive reporting
Strong understanding of endpoint management, enterprise applications, collaboration platforms and workforce technology
Experience operating in a security-conscious or compliance-driven environment
Strong executive communication skills, with the ability to translate operational metrics into business decisions
Excellent problem-solving, organizational and decision-making skills
Ability to build strong cross-functional relationships and collaborate effectively with technical and business leaders
Ability and willingness to use AI tools effectively to improve IT operations, documentation, troubleshooting and workflow efficiency
Preferred Qualifications
Experience supporting SOC 2, ISO 27001, FedRAMP, DoD IL5 or similar compliance frameworks
Experience supporting a global technology or cybersecurity organization
Experience with IT automation, observability or reliability engineering programs
Experience managing virtual desktop environments and distributed workforce infrastructure
Experience with enterprise SaaS governance, application rationalization and access reviews
Experience leading business continuity tabletop exercises and cross-region recovery testing
Experience working with HR and People Operations to improve employee onboarding and offboarding
Benefits
Medical, Dental & Vision (inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401K (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Exempt
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
Contact details, CV/resume, cover letter
Employment history, qualifications, work eligibility
Application responses and uploaded documents
Information We generate:
Interview notes, assessments, communications
Scheduling information
Information From Others:
Recruiter/referral information who submit your profile
References (with your consent, before final offer)
Public professional profiles
Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
Assess your application and suitability
Manage interviews and recruitment workflow
Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
Comply with employment law obligations
3. Legal Basis
Legitimate Interests (recruitment management, security and integrity of the hiring process)
Contracting steps (for progressed candidates)
Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal:
HR, hiring managers, interviewers*, IT support for system administration
*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
Applicant tracking, recruitment systems and assessment providers
Background verification vendors (post offer)
Recruitment agencies (where applicable)
Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
You opt into our talent database for further retention by providing consent (extended retention)
You're hired (transfers to employee records)
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
Access, correct, or delete your data, subject to applicable law and retention requirements
Object to or restrict processing
Withdraw consent (where applicable)
Request data portability
Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: [email protected]
