Adventure is our Culture. Join a team that celebrates a lifestyle as bold as the terrain we love. At Backcountry, we are rooted in adventure, recognition, and wellbeing on and off the mountain. We spotlight employee stories, celebrate milestones, and offer exclusive outdoor perks. Whether you are at HQ, in a retail store, or remote, you will be part of a team that thrives on energy, exploration, and connection.

Reports to: Vice President of Product and UX

Location: Cottonwood Heights, Utah (Hybrid - 3x/week in-office)

About the Role

What You'll Do

• Own the product vision, roadmap, and execution for the services business covering discovery, scheduling, pricing, payment, status updates, and post-service follow-up.
• Build the attach path so a customer buying skis, a bike, or a board is offered the right service at the right moment online, in the app, and in store.
• Treat scheduling and capacity as product problems: appointment availability, technician capacity, turnaround times, and what customers see when capacity is booked out.
• Partner with shop teams, technicians, and mobile service operations so that what you sell online can be delivered on time and at quality.
• Support expansion of services into new categories, new markets, and new delivery models building experiences that scale rather than one-off solutions.
• Define the services funnel, the metrics behind it, and the levers that drive growth.
• Own the app roadmap after launch, including retention, engagement, app-exclusive experiences, notifications, lifecycle messaging, and the release cadence.
• Grow the app from a convenience for existing customers into a channel that drives meaningful incremental revenue.
• Work with the app platform partner and engineering to ship quickly without compromising quality or store review standing.
• Define success metrics for every initiative, instrument them properly, and use experimentation and data to decide what to build next.
• Take on additional high-impact product work as company priorities shift.
• Partner across engineering, design, merchandising, marketing, analytics, retail, and operations to turn business goals into shipped product.

Required Qualifications

• 3–5+ years of product management experience.
• Experience with a product tied to real-world operations — services, bookings, scheduling, appointments, fulfillment, or a marketplace with supply constraints.